Abstract
Purpose: Airport Surface Access faces two main opposite issues: (1) cars, being the main transport mode, contribute to the increasing level of congestion and pollution of cities; and (2) simultaneously, parking fees are one important source of airports commercial revenue, creating a dilemma for airports when facing the problem. Following the recent trend of air passengers travelling with Smartphone (78% in 2013), the purpose of this paper is to monitor the adoption of mobile Applications (Apps) by airports and to analyze if the information and functions provided in those Apps can help to overcome the above two issues. Design/methodology/approach: 31 iPhone App of some of the largest European airports were evaluated in the lab using the evaluation model of Destinations Mobile Applications (Scolari and Fernandez-Cavia 2014) adapted for for the Airport Surface Access on Airport Apps Findings and Originality/value: The Apps evaluated provided a very limited functionality to help passengers to plan and book their trips to/from the airports on public transports and gave high priority to parking information and services. Originality/value: Although Airport Surface Access has been a widely researched, the originality of this paper is the analysis of airport mobile Apps as a potential tool for airports to deal with the surface airport access problems.Access, Airports, Mobile Internet, Commercial Revenues
Highlights
Airport Surface Access refers to the journey legs of transferring to and from the airport
The purpose of this paper is to monitor the adoption of mobile Applications (Apps) by airports and to analyze if the information and functions provided in those Apps can help to overcome the two main airport surface access issues:
3.2 General Description of the iPhone Applications This section includes a general description of the 31 European airports’ iPhone applications evaluated
Summary
Airport Surface Access refers to the journey legs of transferring to and from the airport. Airports will need to keep adapting their capacity to the new demand, including the Airport Surface Access. This affects passengers, employees and visitors (Budd, Ison & Ryley, 2011), but the scope of this paper is mainly on passengers. The Airport Surface Access includes different transport modes. The level of pollution of each transport mode was estimated by Miyoshi and Mason (2013) for Manchester airport. They are shown below and can be applied to other airports as they use grams of CO2 emissions per passengers Kilometer
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