Abstract
Abstract: This research paper explores the transformative impact of artificial intelligence (AI) in the field of mental health counselling, aiming to enhance the effectiveness and accessibility of support services. As the demand for mental health care continues to rise globally, there is a growing need for innovative solutions to bridge the gap between the increasing demand for counselling and the limited availability of human counsellors. Our study focuses on the integration of AI technologies to assist mental health counsellors in various aspects of their practice. Through an extensive review of existing literature, we analyse the potential benefits and challenges associated with implementing AI in counselling settings. The paper highlights AI's ability to augment traditional counselling approaches by offering timely and personalised interventions, improving the overall efficiency of therapeutic processes. Drawing on case studies and pilot programs, this research presents empirical evidence supporting the positive outcomes and user acceptance of AI-assisted counselling interventions. Additionally, the paper discusses potential limitations, such as the need for continuous refinement of algorithms and the importance of addressing concerns related to data security and privacy.
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