Abstract
This research explores the relationship between various variables that may influence the behavioural intention to use internet banking such as social influence, performance expectancy, facilitating conditions, effort expectancy, and trust. One of the main aims of this study is to find out the predictors of internet banking adoption and identify these factors. Further objectives include to investigate whether the independent variables namely performance expectancy, effort expectancy, social influence, facilitating conditions and trust affect the behavioural intention to use internet banking. This study has been conducted in Maldives and it will focus on the internet banking users of central bank of Maldives namely Bank of Maldives. A questionnaire was developed using the variables from UTAUT model with an added variable of trust. A total of 150 respondents were collected using simple random sampling. Regression analysis and Correlation analysis was also carried out to determine the relationships between all the dependant variable and independent variables. The results showed that three variables were found to have less significance to the dependant variable of behavioural intention to use internet banking. These three variables are effort expectancy, social influence and trust.
Highlights
Numerous researches have been conducted in similar areas by various researchers around the world based on UTAUT model
Based on the hypothesis testing in table 6, since p-value (0.799) is greater than 0.05, proving that second hypothesis is rejected indicating that there is no significant relationship between behavioural intention to use internet banking and effort expectancy
Based on the hypothesis testing in table 6, since p-value (0.469) is greater than0.05, proving that third hypothesis is rejected indicating there is no significant relationship between behavioural intention to use internet banking and social influence
Summary
Numerous researches have been conducted in similar areas by various researchers around the world based on UTAUT model These researches were mainly carried out in different countries that have different cultures and traditions which maybe the reason for the differences in outcome of study. The reasons are unknown to the banks as to why people do not want to adopt internet banking This remains the case in many other countries as well. One of new technological advancement in Maldives is the adoption of Internet banking services by major banks. Internet banking is a new concept in Maldives it has been adopted few years ago and half of the population is yet to adopt this new technology and make the most use of it
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