Abstract
Purpose This study aims to examine the adoption of artificial intelligence (AI) to enhance records management practices at the Gauteng Department of Education (GDE) in South Africa. Design/methodology/approach The study used a convergent mixed-methods research approach, employing interviews and questionnaires for data collection. Analysis of the collected data involved both verbatim and statistical methods, and the results were presented through tables and figures. Findings The study revealed that AI can proficiently and effectively execute all records management practices across the entire records lifecycle. Originality/value Consequently, the study proposed a framework that can be used as a guiding tool for the implementation and use of AI. This framework aims to enhance records management processes, not only within the GDE but also within the broader archives and records management industry.
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