Abstract
ABSTRACT Adolescents encounter numerous online challenges, including privacy breaches, cyberbullying, and online sexual harm, jeopardizing their well-being. Traditional interventions like counseling and educational programs are crucial but face accessibility and resource constraints. However, emerging technologies present new possibilities. Chatbots, known for their versatility in providing support, are gaining traction as a viable solution for adolescent online safety and mental health. This study investigates the potential of chatbots in aiding adolescents affected by online harms by conducting focus groups with students and pastoral care staff. Through thematic analysis, functional requirements for an effective chatbot were developed, revealing their capability to deliver immediate, personalized support, thereby mitigating barriers like cost and stigma associated with seeking professional help. This research underscores the importance of participatory design in crafting interventions that effectively meet adolescents’ mental health needs and combat online harms.
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