Abstract
There has been a recent upsurge in the quest for world class manufacturing. Tremendous amounts of effort are being exerted to attain Total quality Control (TQC) - so as to be able to produce "the best". The EEC has stated categorically that it will only support accredited suppliers, and this has been partly responsible for the recent fixation on techniques for excellence. These techniques often fail to produce results. This paper presents a systems based philosophy for working towards world class levels of manufacturing.
Highlights
This paper describes a philosophy _for the implementation and monitoring of Tac
In what follows some important aspects of quality management are discussed in the light of the philosophical approach
Others are quality bottlenecks which limit quality, and still others may have to do with administration, communication, motivation, training, customer service, and so on
Summary
This paper describes a philosophy _for the implementation and monitoring of Tac. The philosophy is supported by a soft systems methodology which has been described in a previous paper (Sandrock [1]). In what follows some important aspects of quality management are discussed in the light of the philosophical approach. On the other hand, the answer to the second question is YES, the ne>Ct-wider system MUST be included ..ithin the boundary of relevant systems that we need to engineer.
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