A Systematic Review of the Role of Social Media in Providing Guidance and Support to Adolescents: A Case Study of Online Counseling Platforms

Abstract

With the proliferation of social media platforms, adolescents have increasingly turned to online spaces to seek guidance and support for various psychosocial challenges. Online counseling platforms have emerged as a novel means of providing mental health assistance to this demographic. With the use of online counseling platforms, this systematic review seeks to synthesize and critically assess the body of research on social media’s function in providing teenagers with guidance and support. A thorough search of databases covering research published between 2010 and 2022 was conducted using PubMed, PsycINFO, and Scopus. Eligible studies included both quantitative and qualitative research exploring the use of social media in the context of online counseling for adolescents. Many publications from the first search were found; these were then filtered, and a final set of research was added for comprehensive examination. These papers provide a comprehensive overview of the advantages and disadvantages of social media therapy for teenagers. Findings highlight the accessibility and reach of online counseling platforms, the potential benefits for those who may otherwise be reluctant to seek help in traditional settings, and the role of peer social support in these environments. However, the review also underscores concerns regarding privacy, safety, and the quality of advice and guidance provided through these platforms. The synthesis of existing literature reveals the potential benefits of these platforms in reaching and assisting adolescents, while also acknowledging the critical concerns surrounding ethics, safety, and data privacy. The findings have implications for healthcare professionals, policymakers, and researchers, emphasizing the need for a balanced approach that harnesses the benefits of online counseling while addressing its associated challenges. Future research should explore strategies for enhancing the effectiveness and safety of online counseling for adolescents in the rapidly evolving social media landscape.