Abstract

Patient satisfaction is a concrete criterion for evaluation of health care and therefore quality of nursing care. It provides crucial information for healthcare managers by providing important resources for processes such as those involved in measuring patients’ expectations and satisfaction with nursing care quality, improving nursing service quality through identification of areas of failure and planning and implementing necessary training. Evaluation of health care involves defining the objectives of care, monitoring healthcare inputs, measuring the extent to which the expected outcomes have been achieved and assessing the extent of any unintended or harmful consequences of the intervention that is undertaken by the help of clinical nursing practice guidelines.

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