A Study on Use of E-Wallets: Current Status and Future Challenges in Rural Areas of Telangana State

Abstract

E-wallets are a notion that is rapidly gaining popularity in the age of digitization. The demand for various E-Wallets has increased significantly, especially since demonetization in INDIA. Nowadays, digital payment methods like debit cards, credit cards, net banking, etc. are replacing traditional payment methods like physical cash notes. E-Wallet is quickly raising to the top among accessible digital payment methods for a variety of reasons. The study focus on sue of E- Wallets and its currents status and future challenges in rural areas of Telangana State. The present research aims to investigate the determinants of e-wallet and demographic variable of respondents on use of digital payments. In addition to that, it also assesses the impact of customer’s profession of respondents on the Electronic wallet usage. This paper adopts a quantitative approach to collect data with non-probability sampling using the purposive sampling technique. An online survey was conducted and a total of 163 respondents submitted their answers. The obtained results have shown that continue use of e-wallet is not affected by perceived usefulness (PU) and trust. SPSS was used for data analysis, which included the use of Chi Square. It has to find out the association between the features of the respondents and their impact on e-wallets. The practical implications for the service providers and policymakers from the present findings can be used to develop strategies to gain a sustainable, competitive advantage, and promote continuous intention of e-wallet usage.