Abstract
Article history: Received December 2, 2013 Accepted 8 May 2014 Available online May 19 2014 This paper presents a casual structure model between emotional intelligence and organizational citizenship behavior by using organizational commitment as mediator variable. The study is accomplished among 324 employees of united bus company in city of Tehran, Iran. Using structural equation modeling, the study has confirmed that emotional intelligence influenced on organizational citizenship behavior and commitment. The study also confirms that organizational commitment influenced on organizational citizenship behavior. Finally, the study has confirmed that there were significant relationships between emotional intelligence and its dimensions with organizational citizenship behavior and organizational commitment of employees. © 2014 Growing Science Ltd. All rights reserved.
Highlights
During the past few years, there have been tremendous efforts on learning the effects of various factors on organizational commitment (OC), organizational citizenship behavior (OCB)
Khalid et al (2009) investigated the effect of personal factors, Emotional intelligence (EI) and OCB on deviant behaviors using the data taken from 263 undergraduate business students from a public university located on the northern region of Peninsular Malaysia
They reported that sportsmanship and EI significantly and negatively associated with deviant behaviors
Summary
During the past few years, there have been tremendous efforts on learning the effects of various factors on organizational commitment (OC), organizational citizenship behavior (OCB). Khalid et al (2009) investigated the effect of personal factors, EI and OCB on deviant behaviors using the data taken from 263 undergraduate business students from a public university located on the northern region of Peninsular Malaysia. They reported that sportsmanship and EI significantly and negatively associated with deviant behaviors. Kim et al (2005) examined the relationship between employee service orientation including customer focus, organizational support, and service under pressure and employees’ job satisfaction, OC, and employees’ intention of leaving by developing a structural equations modeling framework They reported that the customer focus of employees was negatively related to employees’ job satisfaction,
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