Abstract
A Study on the Concept, Dimensions and Consequences of Emotional Labor
Highlights
A framework for research on emotion in organizations has been created since emotion was recognized as one element of labor from the 1970s
As researchers are explaining various conceptualizations and processes about emotional labor with quite different theoretical viewpoints, there are problems such as drawing mixed research results. As these researchers are testing diverse precedence factors and result variables on how they define and measure emotion management with opposing sides against one another, it is difficult to measure research results. Though this is a common phenomenon undergone in the process of theoretical development, for the development of a research on emotional labor, a research to approach emotional labor more synthetically is necessary here and
This paper presents a review of the literature regarding the emotional labor
Summary
A framework for research on emotion in organizations has been created since emotion was recognized as one element of labor from the 1970s. This study, literature review research, intends to deal with the problem of conceptual ambiguity among research on emotional labor, and to look into the evolutionary trends and changing aspects of defining the concept of emotional labor. It gropes for methods for reducing conceptual ambiguity. This study intends to arrange systematically and examine theories on emotional labor suggested hitherto, and suggest a future direction of research on emotional labor on the basis thereof It attempts to look for positive aspects of the results of emotional labor
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