Abstract
Quality of patient care in Outpatient Department (OPD) is as important as other clinical health measures and is a means of measuring the effectiveness of health care delivery system. A study was conducted to evaluate the facilities, infrastructure, services and stafng in the Outpatient Department in multispecialty teaching hospital. The study type is descriptive. Sample sizes of 120 patients were selected using convenience sampling technique. Questionnaire method was used to collect data from patients. The ndings showed that majority of the patients agreed that there were adequate facilities, infrastructure and services in the Outpatient Department. They also said that there were adequate number of nurses, doctors and supportive staff available to manage patients in OPD. The majority of patients were satised with the quality of services provided by the staff in OPD. The study ndings revealed some of the areas which can be improved such as cleanliness, communication skills of staff and pharmacy services to improve the overall quality of service provided.
Published Version
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