Abstract
Purpose: Industry analysis gives a broad idea of industry in terms of its objectives, resources as inputs and functions, products &services as output. In this paper, we have studied various electronic payment systems practiced by the banking industry like card payments NEFT, RTGS, IMPS, and UPI. Analysis has been done on the value &volume, growth of these digital payments over the last 5years. A comprehensive analysis of the evolving digital payments using the ABCD model is performed. Design/methodology /Approach: This industry analysis is the conceptual research case study. Analysis of digital payment is done using ABCD analysis. Data and information have been collected from various online open access sources using Google scholar, ResearchGate, RBI, GOI reports & journals. Finding/ Result: Based on ABCD analysis the advantages and benefits of the digital payment mechanism are more prominent than constraints and disadvantages. It is found that digital E-payments are very useful in the current scenario. Originality value: This paper analyses and interprets the digital payment system of the banking industry in terms of its current status and future opportunities. Based on findings, recommendations are presented. Paper type: A Research case study paper on Evolving digital payment systems of the banking industry.
Highlights
In the last 10 years Indian economy has witnessed as one of the fastest-growing economies [1]
Major reforms in banking services started during the second decade of post-liberalization from 2000 onwards. New payments system such as RTGS, ECS, NEFT was launched and even ATMs were started to function for providing convenient services to customers
Having more the 16000 branches in India is considered as the largest branch network Bank. It started with innovative banking service using technology like Mobile Banking, Internet Banking, ATM, RTGS, IMPS, and other services which is at the convenience of customers
Summary
Type of the Paper: Research Case Study. International Journal of Case Studies in Business, IT, and Education (IJCSBE), 5(1), 116-130. International Journal of Case Studies in Business, IT and Education (IJCSBE) A Refereed International Journal of Srinivas University, India.
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