A Study on Critical Success Factors (CSF’s) of Software Development Process, Time and Quality

Abstract

Software projects run out of time, exceed from budget, do not meet the customer requirements, and sometime, are canceled before completion. In other words, software development industry is in chaos. With passage of time, software are getting more common but doesn’t seem to be more reliable. Still in 2019 failure rate of software is far more than success rate. To investigate this issue, researcher perform a study by reviewing the literature and then conduct a survey to identify the critical success factors which can lead a software development industry towards the success. The researcher target top IT industries working in Pakistan to find out the critical factors. For this 70 participants, belongs from senior management, executive and senior staff submitted their response. At the end, researcher concluded that there are multiple critical success factors (CSF) that can impact on any software development company. The most underrated success factor identified by this research was Human factor. Synergy, motivation, team work and accountability are the other most important factors in bringing software industry projects to a level of high quality and make the deliverable on time to market within the budget.