A study of performance appraisal of people'S bank & Bank of Ceylon in Vavuniya in Sri Lanka

Abstract

This research is based on “Performance Appraisal system of People's bank and bank Of Ceylon in vavuniya District In the competitive world, in any organization employees is very important factors in order to achieve goals and objectives of the organization. So that nowadays the firms need employees who are committed to their firms. Performance Appraisal system are used by the employers and organization to make desirable changes in employee motivation and customer satisfaction. Here we will consider correct appraisal by the manager, Better communication between manager and employees, appropriateappraisal, Employee's satisfaction, Achievement of goals Higher performances, co-operation, willingness of responsibility, challenging work and growth in job areas employee motivation. we have reached the conclusion that high level of performance Appraisal system leads to high level employee motivation and customer satisfaction. We hope this research would benefits the banks as well as other organization. Eventually we believe that this research would provide awareness to develop knowledge in applying theories.