Abstract
Abstract This study looks how satisfied people are with the Delhi metro, which is crucial for sustainable transportation. The study focuses on security, comfort, travel time components. The research shows how important the quality of service is in public transportation and how it affects what people think and if they would recommend it to others. In the research, 430 passengers surveyed and used statistical analysis to understand what factors influence people’s opinions. The study reveals that age, gender, comfort and security are important factors. The study also investigates the alternate PT modes and found that metro fare, seating/standing facilities are important aspects especially for different genders. It’s important for the DM to think about how people feel about the cost of using it, the seating, and the different preferences of men and women. Making changes like lowering fares and making the metro more comfortable could make it a better option for everyone in Delhi.
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