Abstract

Expectations of the U.S. military health care system are becoming more numerous and complex. A managerial approach that encompasses recognition of economic, political, and structural variables is required. The article presents a "stakeholder management" perspective that incorporates a classification of types of stakeholders and details strategies for dealing with each type. This is illustrated through the "Coordinated Care" program that the Department of Defense is planning to implement for CHAMPUS (Civilian Health and Medical Program of the Uniformed Services).

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