A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university

Aleksandar Lebl,Djurdje Perisic,Dragan Mitic,Branislav M Todorovic

doi:10.15446/ing.investig.v36n2.54210

Abstract

This paper presents a simulation model for the optimization of assistants’ and technicians’ engagement in a university teaching process. This model enables us to obtain the values of important parameters for the analysis of the process; even in the case of complex processes at large university departments, which cannot be easily analyzed using analytical methods. In the case when the number of technicians available is not sufficient to process all generated requests of professors and assistants, the assistants take over the processing of the requests, which cannot be processed immediately by the technicians. The characteristics of the system are compared for three different situations: when all technicians are processing the requests of all assistants and all professors; when technicians and assistants are separated in smaller groups; and when the technicians are processing only the requests of the professors and the assistants from their group.

Highlights

Improvement of the teaching process in all grades of the teaching system is the subject of many papers and studies (Kotnour, 1999; Pardede et al, 2012; Aizpun et al, 2015; Nikolic et al, 2015; Bogoya et al, 2013; Siddiqi et al, 2010; Mbarika et al, 2003; Macias 2012)
In this paper we present the simulation model of technicians’ and assistants’ engagement in the university teaching process
The second important element is the comparison of the probabilities of unwanted states when the number of engaged technicians increases, while their intensity for processing the requests remains unchanged; and in the case when the existing technicians increase the intensity of processing the existing requests

Summary

Introduction

Improvement of the teaching process in all grades of the teaching system is the subject of many papers and studies (Kotnour, 1999; Pardede et al, 2012; Aizpun et al, 2015; Nikolic et al, 2015; Bogoya et al, 2013; Siddiqi et al, 2010; Mbarika et al, 2003; Macias 2012). En este trabajo se presenta un modelo de simulación para la optimización de la participación de asistentes y técnicos en el proceso de enseñanza de una universidad. A simulation model of assistants’ and technicians’ engagement in processing generated requests at a university.

Results

Conclusion