A Scientometric Analysis of User Experience Research Related to Green and Digital Transformation

Abstract

User-centered design enables the organization to focus on the needs of its customers and users while most of the industries are facing the imperative pressure of green and digital transformation due to the pandemic. Therefore, using design thinking and system thinking to guide both digital transformation and green transformation gains more significance under such circumstances. Still, there is no systematic review of how user experience advances green and digital transformation. The purpose of the article is to provide a cross-disciplinary groundwork of user experience design related to green and digital transformation. User experience certainly occurs at every stage of a digital project so that both the user and service producer can refer to the result of this literature review and build more contributions upon it. This systematic review of user experience design literature on the topic has summarized the annual trends since 1995, main research disciplines, and publication outlets based on a scientometric analysis of 250 articles collected from the Web of Science database. Future research can build upon the preliminary findings here for the methodological, information, and research need for tracking the development of user experience design that advances digital transformation.