Abstract
Electronic commerce (E-commerce) websites have grown significantly over the years. However, due to security and usability issues, only 29% of users convert their online search into a purchase. The aim of this study is to provide an overview of the strengths and weaknesses of the existing evaluation models in the aspect of usability and security dimensions for an e-commerce website. This study reviewed the evaluation models that have been applied to E-commerce from the year 2000 to 2018. The study reviewed 11 models and listed the usability and security elements evaluated by each model. The strength and weakness of each model was highlighted. This study found that there is a lack of one comprehensive model that is able to measure all the usability components together with the security components. There is a need to design an evaluation model that will be able to evaluate usability and security together for e-commerce website in order to improvise the e-commerce website.
Published Version
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