Abstract
In the past few years, e-government has been a topic of much interest among those excited about the advent of Web 2.0 technologies. This paper reviews the recent literature concerning Web 2.0, social media, social networking, and how it has been used in the public sector. Key observations include literature themes such as the evolution of social media case studies in the literature, the progress of social media policies and strategies over time, and social media use in disaster management as an important role for government. Other observations include the lack of a tangible goal for e-government, and the idea that significant change is still needed in government culture, philosophy of control, and resource management before broad sustainable success can be achieved in the use of social media.
Highlights
In the past few years, e-government has been a topic of much interest among those excited about the advent of Web 2.0 technologies
It seems appropriate to review the impact that social networking applications and social media have had on e-government and examine the role played by these new technologies as well as their
Sci. 2012, 2 implications for the future. This is especially true in light of the fact that the heads of many European governments believe Information and Communication Technology (ICT)-enabled public services will have a considerable impact on economic growth, inclusion, and quality of life ([2], p. 3), and the extensive use of social media for presidential debates and campaigns in the United States has become a matter of routine [3,4]
Summary
In the past few years, e-government has been a topic of much interest among those excited about the advent of Web 2.0 technologies. E-government is defined in this paper as “the use of ICTs [information and communications technology], and the internet, as a tool to achieve better government” [1]. By offering a timeline-based review, this article allows the reader to better visualize how the use of social media in government has evolved through the last few years, and how the important issues and approaches changed during the timeline. The results of this review generated several propositions for future research that can be found in the concluding paragraphs. Testing these propositions will provide deeper insight into both the current state and future direction of social media use in government
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