Abstract
This paper expands upon previous work by the authors in which an unique, non‐subjective, quantitative model was developed that could be used to indicate the presence and evaluate the effectiveness of a total quality management programme in manufacturing organisations. That model was proven to be not only an indicator of TQ performance but also a predictor of general business performance. By incorporating an automation component using information technology and DBMS, the enhanced model developed in this paper integrates technology into the prior model. This increases the ease and speed with which the companies can conduct a self‐assessment of their TQ programmes. Accordingly, the finished product provides an improved tool for evaluating TQ, resulting in a more effective strategic decision‐making.
Published Version
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