A QFD-based expert system for industrial truck selection in manufacturing organizations

Abstract

Purpose Availability of accurate quantity of materials, at correct place and at right time is extremely critical for increasing production effectiveness of any manufacturing organization. This can be achieved through employing an appropriate material handling equipment (MHE) capable of performing the desired operation. Therefore, choosing a right MHE from the available options is a key concern for the success, growth and competitiveness of a manufacturing organization. The purpose of this paper is to describe the design and development of an expert system based on quality function deployment (QFD) methodology in Visual Basic 6.0 for selecting the most appropriate industrial truck which is a commonly practiced MHE in any manufacturing organization. Design/methodology/approach A QFD-based approach is adopted to incorporate customers’ needs into the evaluation criteria on the basis of which industrial truck selection is carried out. The applicability of the developed expert system in solving industrial truck selection problems is demonstrated using two illustrative examples. Findings While applying this QFD-based model, CPCD 80x manufactured by Heli is recognized as the most suitable forklift truck for transporting unitized loads within a manufacturing unit with some spatial constraints, and for loading/unloading packages/boxes/cartons and place them at the desired locations in a manufacturing unit, ETV 216 manufactured by Jungheinrich evolves out as the most suitable reach truck. Originality/value Till date, numerous research articles have been published suggesting the applications of various mathematical models, multi-criteria decision-making methods and knowledge-based systems for solving MHE selection problems, and it is intriguing to note that none of the previously adopted methods has proposed a systematic procedure for selection of the evaluation criteria and interrelated the needs of customers with the technical specifications of MHEs while identifying the best alternative for performing a specified operation. These issues can be addressed through application of this developed QFD-based expert system, which can translate customers’ needs into organizational functions that are implementable in the decision-making/selection procedure.