A Proposed Vision For Developing Institutional Performance In Arab Universities Appropriating The Standards Of The European Foundation For Quality Management (EFQM)

Abstract

The current research study proposes a vision for developing institutional performance in Arab universities using the standards of the European Foundation for Quality Management’s excellence model (EFQM). The descriptive approach is utilized to achieve the research objectives. The reality of institutional performance in some Arab universities in light of the standards of the European model for managing excellence and the differences in perspectives depending on the variables of the country, academic rank, and number of years of experience shall also be identified. The research sample consists of (1150) individuals from some Arab universities in Jordan, Egypt, and Saudi Arabia. A 53-item questionnaire used as a research instrument includes two parts and seven domains. The results indicate the availability of all domains that monitor the reality of institutional performance in some Arab universities in light of the standards of the European Model for Excellence Management from a medium to high degree. The findings also show differences between the means of the research sample’s responses depending on the variables of country, academic rank, and number of years of experience. Given the results, the research paper proposes a vision for developing institutional performance in Arab universities in light of the standards of the European model of excellence management that includes a set of foundations, principles, goals, procedures, and requirements for success.