Abstract
This study aims to integrate conceptual frameworks of COBIT5, ITIL ® V3 and balance score card (BSC) into a new unique model in order to study information technology governance (ITG), information technology management (ITM), and information technology services (ITS). Business perspectives and enterprises' impact factors are applied to the new model. The proposed model shows logical relationship between enterprise backgrounds and ITG/ITM/ITS based-BSC, which influence received benefits, acceptable risks, and used resources of the enterprises. Index Terms—Information technology governance, information technology management, information technology services, BSC, COBIT5, ITIL®V3.
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