A Proposed Model for Monitoring Organizational Performance

Abstract

The paper presents a proposed model for the organizational performance management (focus on the evaluation, analysis and monitor activity) in the context of the actual trends in the field. The proposed framework (model) takes into consideration three organizational determinants: objectives, resources and results. The relation between them defines three important organizational characteristics: efficiency (described in our approach from the perspective of intellectual capital management), effectiveness and pertinence (diagnosis from the perspective of organizational and manager/leader behavior). The proposed model is considered a general one, because the methods and tools, considered for the organizational performance measurement were generally defined based on preliminary observations and reference studies.