A Proposed Framework to Adopt Mobile App in ‘e-District’ Projects to Move One Step Ahead for Successful Implementation

Abstract

Government of India (GI) have been driving the e-Governance projects rolling out program in India with serious note, keeping in mind to deliver Government services in real time at anywhere and at any time on the basis of citizen’s needs. The primary focus of GI is to do proper transformation of Indian rural and urban society for adopting technology to facilitate Government services. GI is putting lot of effort and money for transferring India to Digital India considering the fact for shifting behaviors and expectation of common citizens on the matter of Government services. The reflections of changes among the Indian societies already have been accounted and it has been noticed that common citizens are showing tremendous interest to use e-Governance applications as front end interface for their daily Government interactions. In these initiatives, GI has deployed ‘e-District’ as one of the major project of Mission Mode Project (MMP) under National e-Governance plan of GI to offer citizens centric services which falls under district administration portfolio. The “e-District” project has been designed and build with based on three infrastructure pillars, the State Wide Area Network (SWAN) for communication, State Data Centre (SDC) for central data repository, and Common Service Centers (CSCs) for common citizens service counter. But, it has been observed that there is huge GAP in between Government expectations (services at door step) and its actual implementation of “e-District” projects. In the present implementation approach, essentially citizens have to attend KIOSK or Common Service Center (CSC) to avail Government services. Now-a-days, there is no way to deny that the acceptability of smart phone is growing and spreading and reaching to people very rapidly. Carrying this understanding, it could be anticipated that ‘e-district’ mobile apps could be solution to minimize this GAP and Government services can reach out at citizens door steps very easily. In this study, author’s main objective is to propose a framework to introduce mobile app for brining Government services at common citizen’s door steps. This improvement and enhancement of existing ‘e-District’ project is supposed to ensure sustainability of e-Governance because it will change attitude and mentality of society towards acceptance of e-Governance in case government services, thus it will transform our society in one steps a-head for accepting and implementing digital Governance in India.