Abstract
The emergence of Digital Government throughout the world is reflecting how governments are trying to find innovative digital solutions towards empowering social, economic and political advantage. Effective service delivery to citizens through Information Communication Technology application such as integrated citizen service information systems is a prerequisite to achieve citizen-centric digital government. Measuring success of such systems is a growing concern. However, very few studies have attempted to find success factors using Information Systems theoretical approach in the context of digital government, particularly in Malaysia. Therefore, this study is designed to bridge the gap by identifying such factors and propose a conceptual model. This study addresses success factors from system and personal traits’ perspectives, behavioral intention, satisfaction, trust and citizen empowerment as determinants of digital government success. Keywords: Digital government; e-government; trust; digital services; information systems
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
