A process-oriented perspective on realization of IT business value

Abstract

Information technology (IT) is a driver and enabler of change, which business value is achieved by process change, but literatures about IT business value creating have been largely confined to economical level, industry level, and firm level. Disquisitions on mechanism of IT business value are scarcely, especially form process perspective, which hampers our further explore the process of IT value creating. The current work focuses on informational effects of IT from a process-based perspective, and there are three informational effects of IT as follow, from low to high level, automatization of organizational routine, digitalization of process artifact, and innovation of process intelligence. These effects improve firm's performance and create IT business value by upgrading management processes capabilities and business processes capabilities.