Abstract
The World Health Organization (WHO) has defined “eHealth” as “the application of information and communication technology” (ICT) in the medical and health field. This includes “medical care, disease management, public health surveillance, and education and research”. E-Health can improve access to medicine and reduce medical costs. Therefore, it has a far-reaching impact on developing countries and vulnerable groups. However, whenever a medical dispute arises, there are no good handling mechanisms, such as a complaint platform that handles patient or doctor complaints to help reduce litigations in medical disputes. For this reason, the authors propose a study of this concept.
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