Abstract
Drawing on conservation of resources theory, this research built and tested a multilevel moderated mediation model linking emotional labor (surface and deep acting) to employee creativity using survey data from a major high-tech manufacturing company in China that was structured into work teams. We found a positive relationship between surface acting and psychological detachment, which, in turn, was negatively related to creativity. Additionally, deep acting was positively related to psychological attachment, which had a positive association to creativity. Further, team creative efficacy moderated the relationships that psychological detachment and psychological attachment both had with creativity; these relationships were stronger when team creative efficacy was high. This yielded moderated mediation effects where team creative efficacy moderated the mediated effects of surface and deep acting on creativity through psychological detachment and attachment respectively. These findings shed new light on the role of emotional labor and work team context in shaping employee creativity.
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