Abstract
Although intragroup conflict has both multilevel and dynamic natures, less attention has been paid to establishing a holistic model of intragroup conflict that emerges across levels and unfolds over time. To address this research gap, we extend the multilevel view of intragroup conflict (Korsgaard et al. 2008) to develop a multilevel and dynamic model of intragroup conflict that explicitly includes (1) the role of time and (2) the feedback loop to encompass the dynamic aspect of intragroup conflict. We further instantiate the extended model in the context of team decision-making. To achieve this and systematically examine the complex relationships, we use agent-based modeling and simulation (ABMS). We directly investigate how two types of intragroup conflict—task and relationship conflict—interplay with cross-level antecedences, interrelate and develop over time, and affect team outcomes. This study adds to the intragroup conflict research by extending the field with multilevel and dynamic views.
Highlights
Conflict is multidimensional (Jehn 1995) and dynamic (Greer et al 2008; Jehn and Mannix 2001) and involves multilevel interplay (de Dreu and Gelfand 2007; Korsgaard et al 2008; Lee et al 2018)
Dynamic model and apply Agent-Based Modeling and Simulation (ABMS) to the study, we focus on two primary types of conflict—task conflict and relationship conflict, in keeping with parsimony
We present intragroup conflict as reflecting the dynamic processes that emerge at the team level, instead of relying on static events or team-level constructions at the onset of the team’s formation
Summary
Conflict is multidimensional (Jehn 1995) and dynamic (Greer et al 2008; Jehn and Mannix 2001) and involves multilevel interplay (de Dreu and Gelfand 2007; Korsgaard et al 2008; Lee et al 2018). Scholars have historically conceptualized and measured intragroup conflict at the team level (Jones et al 2019; Korsgaard et al 2008); relatively little attention has been paid to multilevel aspects or to the dynamic view of conflict. Dyadic and team conflicts are social phenomena emerging and manifesting at higher levels of analysis (Jehn and Bendersky 2003), research has neglected the multilevel nature of intragroup conflict with its emergence processes and dynamic evolution, despite their criticality for team functioning.
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