Abstract
The paper deals with a complex decision making problem, the evaluation of learning management systems, where several conflicting objectives, like environmental, social and economic impacts, must be simultaneously taken into account. Multi-attribute decision support models are typically developed through the decomposition of complex decision problems into smaller and less complex subproblems; the result of such decomposition is a hierarchical structure that consists of attributes and utility functions. We introduce an approach to the development of multi-attribute decision support model that is based on an expert system shell for multi-attribute decision support and illustrate its usefulness by showing its main features and its application to the above intervention problem.
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