Abstract
The development of high-rise buildings is a current trend in developed cities to answer the challenges of population growth, adding aesthetic value, and optimal use of land. Lagos particularly is one of the fastest growing cities in the world with Gross Domestic Product (GDP) and Internally Generated Revenue (IGR) in Nigeria, which suggests the need for multiple complex buildings, and the need for their maintenance cannot be overemphasised. This maintenance aspect requires tremendous work due to the complexity attached and several strategies springing up. Different studies reveal that both performance measurements and factors are essential aspects in evaluating maintenance management. Thus, this study seeks to explore performance elements that could improve maintenance. Personnel attitude, maintenance policy, maintenance review, and maintenance implementation were measured relative to computerised maintenance management system (CMMS) performance. With a random sampling technique, a sample of 134 Facility Management (FM) practitioners involved in high-rise office buildings was used to assess the effects of CMMS deployment. Results were analysed by Partial Least Squares Structural Equation Modelling (PLS-SEM). Findings from this study highlighted an indirect effect size and a large predictive relevance of personnel attitude as a critical factor for a smooth maintenance execution procedure of 12.59% and a standard operating procedure (SOP) of 15.64% on maintenance implementation to contribute 28.36% to performance. This paper uncovers the place of personnel attitude in determining effective maintenance.
Highlights
Users and owners of buildings are demanding better performing buildings in order to maximise their performance output
Total effects of all direct and indirect effects linked to computerised maintenance management system (CMMS) performance. erefore, their significance was assessed by means of bootstrapping
Personnel attitude shows a strong hold among maintenance execution procedure, policy review, standard operating procedure (SOP), and maintenance identification, thereby increasing maintenance performance
Summary
Users and owners of buildings are demanding better performing buildings in order to maximise their performance output. Ere is pressure to preserve existing building facilities to meet the growing demands of business operations as building elements require adequate care to limit exposure to deterioration and prevent the unexpected breakdown of elements [4]. People fail to realise that maintenance contributes to the performance of an organisation in terms of income from property lease or owning the building in addition to the Advances in Civil Engineering environment, quality, and safety as other performance factors [7], generally, when measuring maintenance performance of a high-rise building in particular, due to the accident-prone nature of buildings to personnel, the unsafe environment, and its complex nature [8]. Many organisations are aware of the effectiveness offered by technology in failure prevention and its consequences, which may result in total production shutdown, loss of customers, personnel unemployment, and reduction of market share [10]. erefore, literature on maintenance emphasises more the effectiveness of systems such as CMMS for effective and reliable service delivery
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