Abstract
Confronted with decreasing margins and a rising customer demand for integrated solutions, manufacturing companies broaden their portfolio by offering complementary services. Designing, proposing and providing customer solutions (consisting of physical goods and services) takes place in product-service systems, which may comprise manufacturing companies, service companies and customers. Conceptual modeling is an established approach to support such efforts. In this paper, a method for selectively designing conceptual modeling languages is proposed and demonstrated. Departing from outlining the general properties of value creation in product-service systems, a catalogue of modeling requirements in this area is compiled based on analyzing the perspectives of four sub-disciplines on service research. An evaluation of a set of modeling languages with this catalogue reveals that the languages incompletely address the requirements. Therefore, an approach to selectively design new modeling languages for product-service systems is proposed based on integrating and extending the meta models of other modeling languages.
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