A Look at the Challenges of Burnout Syndrome and Technostress in a Software Development Company

Abstract

Objective: The study aims to identify the impact of technostress on the Burnout propensity of workers at a software development company in the northwest region of the state of Rio Grande do Sul. Theoretical Framework: To support the work, we used the concepts of the software development industry, technostress and Burnout Syndrome. Method: The research adopted is descriptive in nature, with a quantitative approach, carried out using the Survey method. For data collection, a questionnaire divided into two blocks was used, the first analyzed Burnout Syndrome and in the second block, the five factors that create Techno-stress were analyzed. The data collection instrument was applied remotely over the internet using Google Form. The analysis techniques were carried out using SPSS software, basic descriptive statistics, Spearman correlation, and multiple linear regression. Results and Discussion: Sample of 71 respondents, with an average age of 32 years, 35.2% have completed higher education and 57.7% of these are part of the company's public sector. The first model explains variations in the Emotional Exhaustion (EE) dimension. The Second model explains variations in Low Personal Involvement at Work and the Depersonalization model highlights that variations can be explained by technostress. Research Implications: This study explores a new connection between technostress analysis and Burnout Syndrome in the context of software development. This study provides a practical basis for companies in the same sector to consider the health of their employees.