A Lessons Learned Assessment Approach

Abstract

The approach taken in this chapter is to identify the role of technology to support the lessons learned (LL) process through the presentation of an organization's optimal LL assessment approach. The objective is to identify which user requirements are specifically defining the LL System (LLS) in an organizational context, rather than to list random technologies and their attributes, as is common practice. These requirements will cover the objects of interest on which lessons are gathered, the knowledge objects that support the collection approaches and analyses, the dissemination strategies that need to be implemented, the actions to be taken following the analysis and the necessary actions to exploit that knowledge. A framework is presented to support the execution of the LL assessment approach. The LL framework consists of a structure to categorize all types of information gathered during the assessment, the list of requirements, the models, and the tools.