My Top 10 Lessons on Lessons Learned Systems

Abstract

Many organizations embark on their knowledge management journey via a lessons learned program. This may entail establishing a lessons learned process for the organization to follow, as well as a lessons learned or best practices repository for ease of search and retrieval. Many of these lessons learned systems are ineffective due to a variety of reasons. This commentary will highlight some of the author’s key “lessons learned about lessons learned” to help organizations better ensure success for their lessons learned initiative.