Abstract
The study constructs a hybrid approach to financial performance evaluation for wealth management (WM) banks affected by the global financial crisis from the middle of 2007 into 2008 utilizing an analytic hierarchy process (AHP) and the VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR). Five aspects of multi-criteria group decision making including service, performance, professionalism, risk control, and consumers’ confidence (SPPRC) reveal that consumers’ confidence, risk control and service are the top three key factors for Taiwan’s seven main WM banks in evaluating the performance of banking managers.
Highlights
The global financial crisis from the middle of 2007 and into 2008 caused a significant decline in overall international economic activity and is considered by leading economists to be the most serious financial disaster since the Great Depression (Yuan et al 2010)
Some previous studies have used a combination of a balanced scorecard (BSC) and analytic network process (ANP) or analytical hierarchy process (AHP) models (Wu et al 2009a, 2010, 2011a) to evaluate and select wealth management (WM) banks
The dimensions of financial services provided by WM banks have been examined from four perspectives including finance, the customer, internal business, and learning and growth derived from the BSC approach
Summary
The global financial crisis from the middle of 2007 and into 2008 caused a significant decline in overall international economic activity and is considered by leading economists to be the most serious financial disaster since the Great Depression (Yuan et al 2010). Some previous studies have used a combination of a balanced scorecard (BSC) and analytic network process (ANP) or analytical hierarchy process (AHP) models (Wu et al 2009a, 2010, 2011a) to evaluate and select WM banks In their studies, the dimensions of financial services provided by WM banks have been examined from four perspectives including finance, the customer, internal business, and learning and growth derived from the BSC approach. A more complete risk control mechanism (Aebi et al 2011) and how to recover the consumers’ confidence in banking wealth management have become very important issues since the global financial crisis (Bernanke 2009; Committee on Capital Markets Regulation 2009; Shiller 2009; Davis 2010; Pratt et al 2011).
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