Abstract
There is high competition in the tourism sector due to the growing numbers of firms like hotels, restaurants, resorts, and tourism-related companies worldwide...
Highlights
There is high competition in the tourism sector due to the growing numbers of firms like hotels, restaurants, resorts, and tourism-related companies worldwide
We propose a hierarchical approach to determine the level of burnout stages in hotel industry employees using data from a five-star hotel located in Addis Ababa, the capital city of Ethiopia
Our result shows that 51% of the employees are in the honeymoon stage while 4 % are in onset
Summary
There is high competition in the tourism sector due to the growing numbers of firms like hotels, restaurants, resorts, and tourism-related companies worldwide. Many hotel industries pursue service quality as the core policy to survive in the increasingly competitive marketplace. Hotels often tend to make it mandatory for employees to deliver excellent and extra services to guests to fulfil guest expectations increasingly. This trend is a common and significant cause of employees’ work-related psychological Stress and burnout experience, resulting in a high turnover rate. Burnout is a condition of emotional exhaustion, reification, and reduced personal accomplishment among individuals who work with people in some capacity. Burnout is a stable academic issue happening which several investigate consume remained completed around which several assemblies and seminars are said [2,3]
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