Abstract
Journal of Microcomputer Systems Management 24 The growth of end user computing has been one of the most significant information management developments of the 1980s (Benson, 1983). End user computing (EUC), the use and/or development of information systems by the principal users of the systems’ outputs or by their staffs (Wetherbe & Leitheiser, 1985), has diffused rapidly over the past two decades. This diffusion has generated substantial interest within the management information systems (MIS) discipline (Doll & Torkzadeh, 1989; Magal, Carr, & Watson, 1988; Rivard & Huff, 1988). It has also created an unprecedented need for end user training (Magal et al., 1988). Studies by Mackay (1987), Hughes (1988), and Mykytyn (1988) support the proposition that software A FRAMEWORK FOR ADDRESSING END USER TRAINING NEEDS
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