A Formal Approach for the Inclusion of Key Performance Indicators in a Business Process Modeling

Abstract

Modeling business processes is very complex because it requires bringing together several dynamic parameters. Notably, quality requirements of customers of the organization, business process related tasks and requirements expressed by business executives of the organization each being considered by its level of importance. In this paper, we propose an approach based on two axes which aim at merging three dynamic parameters in modeling a business process. The first theme revolves around two main activities: (i) identification of viewpoints of the beneficiaries of business process services; (ii) the definition of indicators and performance factors of the organization as well as quality factors of clients of the said organization. In the second axis, we shall demonstrate, (i) the validation of levels of importance associated with the expressed requirements by business executives; (ii) the impact of this approach in the definition of business process activities (iii) the critical deduction scheme and the critical business processes requirement model, depending on the quality factors of the organization‟s customers. The diagram of a critical process is the set of tasks essential to the satisfaction of customers of that organization. Quality factors are subjective information from which the beneficiary rests his judgment on the service rendered by the business process. It was noted at the end of this paper, a new vision towards which modeling business processes seeks to arrive at. This vision was named the modeling approach by triangulation of business processes.