Abstract
Pesquisa qualitativa, exploratório-descritiva, que objetivou apreender a percepção de trabalhadores de um serviço de urgência público em relação à qualidade da estrutura local. Os dados foram coletados em abril de 2010, por meio de dez entrevistas individuais e tratados conforme o método Análise de Conteúdo Temática, o que possibilitou a identificação de uma categoria, amparada nas subcategorias: recursos materiais, recursos humanos, recursos físicos, recursos financeiros, instrumentos normativos e sistemas de informação. Os resultados demonstraram que os entrevistados avaliaram positivamente a estrutura, destacando a disponibilidade de recursos materiais, reformas e adequações realizadas, qualificação e capacitação profissional, repasse de recursos financeiros conforme metas institucionais, direcionamento do atendimento por meio de protocolos, e monitoramento das informações através de indicadores de qualidade. Concluiu-se que, apesar de haver certas fragilidades no setor, como alta temperatura do ambiente e déficit de recursos humanos, os trabalhadores consideram que a estrutura atende satisfatoriamente aos preceitos da qualidade.
Highlights
Contemporary society has undergone changes in social relationships and production processes, which have increased the concerns regarding the quality of the services.In the hospital context, which is permeated with specificities and complexities, emergency care units are challenged to incorporate quality into their management, aiming at assuring an adequate service, provided as quickly as possible, avoiding or minimizing complications and other health hazards to patients and workers.[1]Aiming to improve the quality of healthcare services, in 2006 the Ministry of Health, through ordinance 3125,2 implemented the Program for the Qualification of Hospital Emergency Care in the National Health System (QualiSus)
This study was performed with the objective to identify the perception that workers from a pubic emergency care service have regarding the quality of the local structure
The category that emerged from the statements and that will be discussed is entitled “An examination of the structure of the emergency sector”, supported by the subcategories: material resources, human resources, physical resources, financial resources, normative instruments, and information systems
Summary
Contemporary society has undergone changes in social relationships and production processes, which have increased the concerns regarding the quality of the services. Aiming to improve the quality of healthcare services, in 2006 the Ministry of Health, through ordinance 3125,2 implemented the Program for the Qualification of Hospital Emergency Care in the National Health System (QualiSus) This ordinance presents several proposals, including: providing patients a service with greater comfort, service provided according to the level of risk, more effective care by healthcare professionals, and reducing the length of hospital stay. It is recognized that, nursing work is considered important and necessary in every health care segment, especially in emergency care services, there is a scarcity of qualitative studies aimed at evaluating these specific services In this view, this study was performed with the objective to identify the perception that workers from a pubic emergency care service have regarding the quality of the local structure
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