A Correlation Study between Student Performance on Travel and Tour Operations Course with CRS and Internship Performance on Travel Agency

Abstract

A professional career in Tourism is enticing to many who have heard the claims echoed by a range of stakeholders that the tourism industry is growing fast and creating a universe of career opportunities to those who will to become suitably qualified. In a tourism labor intense industry, it is important for the tourism industry to attract highly qualified workers with the skills necessary to meet the requirements of employers in the tourism sector. This study aimed to assess the relationship between the performance of the students on Travel and Tour Operations Course with Computer Reservation System (CRS) and their internship performance in Travel Agencies in terms of knowledge, skills, attitude and personality. Based on the result, majority of the interns has satisfactory performance in the Course Travel and Tour Operations with CRS but they obtained the highest very good performance evaluation rating in attitude followed by personality, knowledge and skills. The study shows that there is no significant relationship between the academic performance and training performance of interns in Travel Agency. Academic performance of the students in the Course Travel and Tour Operations with CRS were only satisfactory but the training performance were rated as very good.