A complex adaptive system analysis of emerging tourism work paradigms

Abstract

ABSTRACT This conceptual paper offers a novel conceptual analysis of emerging work paradigms that have the potential to reshape the tourism professions, underscoring the need for a comprehensive perspective. It emphasises the necessity of examining the increasingly complex tourism professions through the lens of Complex Adaptive Systems (CAS). Additionally, we examine how a CAS analysis of tourism work paradigms can be effectively conducted. First, five fundamental tenets that guide a CAS exploration of work dynamics were identified. Subsequently, the conceptual foundation of the CAS approach was established through the development of a framework synthesised from existing literature on work paradigms and tourism work. This framework elucidates the mechanisms and implications of evolving tourism work dynamics, with the primary objective of addressing their inherent complexities while offering a precise structure for CAS-based simulation modelling. Moreover, we provide guidance on constructing a simulation model based on this framework to address 12 identified gaps in the current tourism work literature. The theoretical contributions, methodological advancements, and potential research directions arising from the CAS approach benefit in predicting and advancing the future of tourism professions. Finally, practical implications for organisational strategy development and policy-making toward fostering a sustainable tourism work ecosystem are discussed.