Abstract
Recent developments in technology have made augmented reality (AR) accessible through smartphones, thus allowing millions of users to experience AR. With such unlimited market availability, every industry is attempting to leverage the potential of AR. In this paper, we examine the effectiveness of AR in providing assembly instructions to lay (or novice) users. We compare video and AR instructions in assisting lay users to complete an assembly process; we manipulate the complexity of the assembly task to help validate results. Using task accuracy, task efficiency and user engagement proxies to measure effectiveness, we find that as the task complexity increases, AR instructions begin to yield higher objective accuracy and efficiency than video instructions do. We observe a learning curve associated with using the headset, the device through which the AR instructions were delivered; consequently, less complex tasks were better supported by video instructions than AR ones. We believe this study provides important insights for companies considering the use of AR to provide assembly instructions to their user base.
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