A Combined ANP, TOPSIS and MCGP Approach to Select Knowledge Transfer Strategy: A Case Study in Indonesian SMEs ERP System Implementation

Abstract

In order to enhance business sustainability and become more competitive in the international market, many Indonesian Small and Medium Enterprises (SMEs) have attempted to implement Enterprise Resource Planning (ERP) System albeit with some problems. This research draws from the relevant literature of information system success models, knowledge management and user behaviour, to develop an integrated model to select various factors of knowledge transfer strategy in ERP implementation within Indonesian SMEs. The research model includes specific constructs and paths which affect the evaluation of a successful knowledge transfer strategy. Multiple Criteria Decision Making and Goal Programming were used to select the most appropriate knowledge transfer strategy in an adopting company. The study found that knowledge sharing culture depends on absorptive capacity and consulting companies capability. The study also found that the proposed model can assist Indonesian SMEs in knowledge transfer strategy selection and decision during their ERP system implementation project.