Abstract
An effective cloud-based electronic office management system plays a crucial role in delivering services in a better way. The main goal of this research is to create a smart environment, a digital workplace solution, good communication, and collaboration between employers and Ethiopian higher education institutions and to add some cloud computing capabilities to the electronic office. The proposed system is intended to better drive the effective development of Smart society and to advance a step into an era of the paperless, replace the previous manual handling of documents with an efficient electronic system. The study uses questionnaire, Interview, and observation data collection techniques and the developed prototype and proposed framework evaluate by different users, experts in software engineering and related fields. This study proposes a private cloud platform architecture for electronic office in Ethiopian public universities Software as a Service. The Cloud-Based Electronic Office Framework (CBEOF) adapts the IBM Cloud Reference Architecture (IBMCRA), the NIST Cloud Reference Architecture, and the Microsoft Web Application Architecture to take advantage of all the considerations and capabilities of a cloud-based software architecture.
Highlights
In the area of government, Information and Communication Technologies (ICT) applications are encouraging to improve the delivery of services to citizens
There are many problems with the current manual method, such as: delays in moving documents from one office level to another office, non-standard workflows and services form, i.e. inconsistency with office work procedures, iteration and duplication of work and summary preparation, lack of system approach, too many manual approvals, and reviews, time spent on non-core tasks, lack of coordination / communication between departments, schools, and senior administrative offices, delays in decision-making due to time spent in retrieving facts and information, lack of security and confidentiality of documents, lack of information officers / staff, and poor knowledge management could be avoided
Reflect on the previous problems, we have proposed a platform framework based on the cloud (Software as a Service) and implemented a prototype system that creates a common alliance through the use of manual method to electronic office work, bringing institutional and individual efficiency through faster decision-making, error free output, collaborative workspaces, communication speed, optimal resource utilization, scalability, and movement effectiveness through output / result orientation, quality of output, on-time delivery, and cost effectiveness through accessibility and availability of information and through commitment
Summary
In the area of government, Information and Communication Technologies (ICT) applications are encouraging to improve the delivery of services to citizens. By applying information technology in government system, Electronic Government (e-government) can be created. It's cloud-based, delivering all of the resources, application software, processing power, data storage, backup facilities, and development tools as a set of services over the Internet, allowing employers, customers, to use applications without installing them on their computers, and providing access to save files from any computer with an internet connection [2]. Using web services and cloud computing technologies, the entire electronic office was stored in one place in the cloud and made available to authorized users from everywhere through extensive access to the network
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