A categorization scheme for critical success factors of lodging yield management systems

Abstract

A variety of categorization models have been proposed for the critical success factors (CSFs) of information systems in general, but never specifically for lodging yield management systems (LYMSs). This paper proposes such a categorization model for LYMSs, compares and contrasts the model against other models, and discusses the resulting implications. This work is an extension of a previous work by Griffin (1994) that successfully identified 27 CSFs for LYMSs. To develop the CSF categorization model, 358 users were surveyed on the quality of 27 CSFs. The sample included three lodging yield management systems and 207 properties. The variables that were found to be significantly and substantially related to system success were analysed using common factor analysis with an oblique rotation to develop the categorization scheme. The results indicated that a categorization scheme for critical success factors of lodging yield management system should include the categories of system, user-education, user-traits, organizational support, and external environment. A critical success factor model was developed and proposed for lodging yield management systems. The categorization scheme used to develop this model may help researchers organize and manage their research efforts and help business practitioners with organizing and allocating resources for successful system implementation and operation.