Critical Success Factors for IT Projects

Abstract

A key factor leading to the continued failure in IT projects is the lack of identification and appreciation for all the major components of project success. Critical success factors are those things that must be done or handled properly for a project to be successful. A comprehensive model of critical success factors for IT projects permits the development of better management plans, processes, and metrics, particularly for risk, quality, and performance control. In this chapter, general critical IT success factors are identified and techniques for the management of those factors are introduced; later chapters then detail those techniques.